Cancellation & Refund Policy
Last Updated: 24/08/2026
This Cancellation & Refund Policy applies to accommodation bookings made through Hostin24.com (“Website”, “Hostin24”, “we”, “us”, or “our”).
By making a reservation through our Website, you acknowledge that you have read and accepted this Cancellation & Refund Policy, together with our Terms & Conditions and Privacy Policy.
1. Booking Confirmation
A booking made through Hostin24 is considered confirmed only after:
- The booking information has been successfully submitted;
- Any required payment or deposit has been successfully processed; and
- A booking confirmation has been issued by Hostin24 or the relevant property.
Guests should retain their booking confirmation and payment receipt for future reference.
2. Cancellation by the Guest
Guests may request cancellation of a booking by contacting Hostin24 through the official contact details provided on the Website or through the cancellation option available in their booking/account, where applicable.
Cancellation eligibility and refund amounts depend on the cancellation conditions applicable to the specific property and rate selected at the time of booking.
Standard Cancellation Policy
Unless a different cancellation policy is specifically displayed during the booking process:
- More than 7 days before check-in: Eligible for a full refund of the accommodation amount paid.
- 3–7 days before check-in: Eligible for a 50% refund of the accommodation amount paid.
- Less than 3 days before check-in: No refund.
- No-show: No refund.
The applicable cancellation terms displayed during checkout will take precedence over the standard policy above.
3. Property-Specific Cancellation Policies
Some Hostin24 properties or special rates may have cancellation policies that differ from the standard policy.
For example, a property may offer:
- Fully refundable bookings
- Partially refundable bookings
- Non-refundable bookings
- Advance-purchase rates
- Promotional rates
- Seasonal cancellation conditions
- Special-event cancellation conditions
The cancellation terms applicable to a reservation will be clearly communicated during the booking process where supported.
By completing a booking, the guest agrees to the cancellation conditions applicable to that reservation.
4. Non-Refundable Bookings
Certain promotional, discounted, advance-purchase, or special-rate bookings may be designated as non-refundable.
For non-refundable reservations:
- The amount paid will generally not be refunded if the guest cancels.
- Changing the booking may also be restricted or subject to additional charges.
- Any applicable restrictions will be displayed before the booking is completed.
Guests should carefully review the rate and cancellation conditions before making payment.
5. Cancellation Requests
A cancellation request should include:
- Booking reference number
- Guest name
- Registered email address
- Property name
- Check-in date
- Reason for cancellation, where applicable
A cancellation is considered accepted only after Hostin24 or the relevant property confirms the cancellation.
The date and time at which a valid cancellation request is received may be used to determine the applicable refund amount.
6. Refund Processing
Where a guest is eligible for a refund, Hostin24 will initiate the refund according to the applicable cancellation policy.
Refunds will normally be made to the original payment method used for the booking.
If the original payment method cannot receive the refund, we may contact the guest to arrange an alternative method where legally and operationally possible.
7. Razorpay and Payment Processing
Payments made through Hostin24 may be processed through third-party payment providers such as Razorpay.
Where a refund is approved, Hostin24 will initiate the refund through the applicable payment processor.
The time required for the refunded amount to appear in the guest’s bank account or card account may depend on:
- Payment method
- Bank or card issuer
- Payment processor
- International transaction processing
- Weekends and public holidays
Hostin24 cannot guarantee the exact time required by a bank or card issuer to display a refund after it has been successfully initiated.
8. Booking Modification
Requests to change an existing reservation, including:
- Check-in date
- Check-out date
- Number of guests
- Accommodation
- Other booking details
may be subject to availability and additional charges.
A modification may also change the applicable booking rate or cancellation conditions.
If a requested change cannot be accommodated, the original booking’s cancellation policy may apply.
9. No-Show Policy
If a guest does not arrive at the property on the scheduled check-in date without prior cancellation, the reservation may be treated as a no-show.
Unless otherwise stated in the property’s specific booking conditions:
- No refund will be provided for a no-show.
- The property may release the remaining reservation dates.
- Any remaining balance may become payable according to the applicable booking terms.
10. Early Check-Out
If a guest chooses to leave the property before the original check-out date, the unused portion of the reservation is generally non-refundable, unless the applicable property-specific policy states otherwise.
Guests should contact the property or Hostin24 before making an early departure request.
11. Late Arrival
Guests who expect to arrive later than the scheduled check-in time should notify the relevant property or Hostin24 in advance.
A late arrival does not automatically entitle the guest to a refund for unused time or nights.
12. Cancellation by Hostin24 or the Property
In exceptional circumstances, Hostin24 or the relevant property may need to cancel a confirmed reservation.
Reasons may include:
- Property availability issues
- Safety or security concerns
- Property maintenance or operational problems
- Government restrictions
- Natural disasters
- Technical or booking-system errors
- Other circumstances beyond reasonable control
Where a confirmed booking is cancelled by Hostin24 or the property and the guest has already made a payment, we will, where applicable, provide a refund of the amount paid for the affected booking or offer an alternative accommodation/booking option subject to availability and guest agreement.
Any refund will normally be processed to the original payment method.
13. Force Majeure
Hostin24 and the relevant property shall not be responsible for cancellations, interruptions, or changes caused by circumstances beyond reasonable control, including but not limited to:
- Natural disasters
- Floods
- Earthquakes
- Severe weather
- Fire
- Epidemics or pandemics
- Government restrictions
- War or civil unrest
- Strikes
- Transportation disruptions
- Power or telecommunications failures
- Other extraordinary circumstances beyond reasonable control
The treatment of refunds in such circumstances will depend on the applicable booking terms, property policy, and circumstances of the event.
14. Taxes, Fees and Payment Charges
Where applicable, refunds may be calculated based on the cancellation terms associated with the booking.
Certain third-party charges, transaction fees, taxes, service charges, or other amounts may be treated differently depending on the applicable booking terms and applicable law.
Any non-refundable component will be disclosed where reasonably possible before the booking is completed.
15. Duplicate or Incorrect Payments
If you believe that you have:
- Been charged twice for the same booking;
- Been charged an incorrect amount; or
- Made a payment for a booking that was not successfully created,
please contact us immediately with your booking and payment details.
We will investigate the transaction and, where appropriate, arrange a correction or refund.
16. Fraudulent or Unauthorized Transactions
If you believe that your payment method has been used without authorization, please immediately contact your bank or card issuer and notify Hostin24.
We may investigate suspected fraudulent transactions and may require additional information to verify the transaction.
17. Refund Timeframe
Once a refund has been approved and initiated by Hostin24, the actual time for the funds to reach the customer’s account depends on the payment processor and the customer’s bank or card issuer.
Hostin24 will not be responsible for delays caused by banks, card networks, payment processors, or other third parties after the refund has been successfully initiated.
18. How to Request a Cancellation or Refund
To request a cancellation or refund, contact:
Hostin24
Website: https://hostin24.com/
Email: sevnihostin@gmail.com
Phone: +91 90742 27447
Please include your:
- Full name
- Booking reference
- Property name
- Check-in date
- Registered email address
- Reason for the request, if applicable
We recommend submitting cancellation requests as early as possible to avoid losing eligibility for a refund.
19. Policy Changes
Hostin24 may update this Cancellation & Refund Policy from time to time to reflect changes in our services, booking procedures, payment systems, legal requirements, or property policies.
The updated policy will be published on this page with a revised “Last Updated” date.
The cancellation policy applicable to a particular booking will generally be the policy presented and accepted by the guest at the time the booking was made, subject to applicable law and the specific booking terms.
20. Contact Us
If you have questions about cancellations, refunds, or booking modifications, please contact us:
Hostin24
Website: https://hostin24.com/
Email: sevnihostin@gmail.com
Phone: 9961240528
Address: Building No.44/T3, Abels Nest, Angamaly South, Ernakulam, Kerala, 683573
Subject: Cancellation / Refund Request – Hostin24
Important: This policy should be read together with the Terms & Conditions and Privacy Policy of Hostin24.
The specific cancellation and refund terms displayed during the booking process may take precedence over the standard terms in this policy where a different property-specific or rate-specific policy has been clearly communicated to the guest.