Privacy Policy
Last Updated: 24/08/2026
Welcome to Hostin24.com (“Website”, “we”, “us”, or “our”). We respect your privacy and are committed to protecting the personal information you provide when using our website, making a reservation, contacting us, or using any of our accommodation-related services.
This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit or use https://hostin24.com/, make a booking through our website, or otherwise interact with us.
By using our Website or submitting your personal information to us, you acknowledge that you have read and understood this Privacy Policy.
1. About Hostin24
Hostin24 operates an online platform through which users can discover and book accommodation properties and related services.
Business/Legal Name: Hostin24
Website: https://hostin24.com/
Registered Address: Building No.44/T3, Abels Nest, Angamaly South, Ernakulam, Kerala, 683573
Email: sevnihostin@gmail.com
Phone: +91 90742 27447
For questions regarding this Privacy Policy or your personal information, please contact us using the details above.
2. Information We Collect
We may collect personal and non-personal information when you use our website or services.
2.1 Information You Provide Directly
When you make an enquiry, create an account, make a booking, or contact us, we may collect information including:
- Full name
- Email address
- Phone/mobile number
- Billing or correspondence address
- Check-in and check-out dates
- Number of guests
- Accommodation preferences
- Booking details
- Special requests or requirements
- Information you provide when contacting customer support
- Any other information you voluntarily submit to us.
You should provide accurate and current information when making a reservation.
2.2 Payment Information
When you make a payment through our Website, your payment may be processed by third-party payment service providers such as Stripe or another payment provider made available through our Website.
We generally do not store your complete credit or debit card number, CVV, PIN, or other full payment credentials on our own servers.
Payment information is transmitted directly to the relevant payment processor and is handled in accordance with its own privacy and security policies.
For more information, please review the privacy policy of the payment provider used for your transaction.
2.3 Information Collected Automatically
When you visit our Website, certain information may be collected automatically, including:
- IP address
- Browser type and version
- Device type
- Operating system
- Approximate location
- Pages visited
- Date and time of visits
- Referring website
- Website usage and interaction information
- Technical information relating to your device and browser
This information may be collected through server logs, cookies, analytics tools, and similar technologies.
3. Cookies and Similar Technologies
Hostin24 may use cookies and similar technologies to provide, maintain, secure, and improve the Website.
Cookies may be used for purposes such as:
- Maintaining website functionality
- Remembering user preferences
- Managing booking-related functionality
- Improving website performance
- Understanding website traffic
- Measuring advertising and marketing performance
- Providing relevant content or services
Some cookies may be placed by third-party service providers that operate on our behalf.
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of the Website, including booking or checkout features.
Where required by applicable law, we may request your consent before placing non-essential cookies on your device.
4. How We Use Your Information
We may use your personal information for the following purposes:
- To process and manage accommodation reservations
- To provide booking confirmations
- To process payments
- To communicate with you regarding your reservation
- To respond to enquiries and customer-support requests
- To provide accommodation and related services
- To process cancellations, modifications, refunds, or other booking requests
- To verify information where reasonably necessary
- To improve our Website, services, and customer experience
- To maintain website security
- To detect and prevent fraud, abuse, or unauthorized activity
- To comply with applicable legal and regulatory requirements
- To send service-related communications
- To send promotional communications where legally permitted and, where required, with your consent
- To perform analytics and understand how visitors use our Website
We will not use your personal information for purposes that are incompatible with the purposes described in this Privacy Policy unless permitted or required by applicable law.
5. Booking Information
When you make a reservation through Hostin24, we may collect and process information necessary to complete and manage your booking.
This may include:
- Guest name
- Contact details
- Booking dates
- Property/accommodation selected
- Number of guests
- Payment status
- Booking reference
- Special requests
- Cancellation or modification information
This information may be shared with the relevant accommodation/property operator or service provider when necessary to fulfil your reservation.
6. Payment Processing
Payments made through Hostin24 may be processed by third-party payment processors.
For example, if Stripe is enabled on the Website, payment processing will be handled by Stripe in accordance with its applicable terms and privacy practices.
We may receive limited payment-related information, such as:
- Payment status
- Transaction/reference ID
- Payment amount
- Currency
- Payment method type
- Date and time of transaction
We do not intend to store complete card details on our own servers.
You should review the privacy policy and terms of the payment provider used for your transaction for further information about how payment information is processed.
7. Sharing of Personal Information
We may share personal information with trusted third parties where reasonably necessary to provide our services or fulfil the purposes described in this Privacy Policy.
These may include:
Payment Service Providers
Payment processors such as Stripe or other payment providers used on our Website.
Accommodation/Property Operators
Where necessary to fulfil your reservation, we may share relevant booking and guest information with the applicable property or accommodation provider.
Booking and Distribution Platforms
Where a property is connected to third-party booking platforms, certain booking or availability information may be exchanged with those platforms.
Technology and Service Providers
We may use third-party providers for:
- Website hosting
- Website security
- Email delivery
- Analytics
- Customer support
- Website maintenance
- Booking management
- Cloud storage
- Marketing services
Such providers may process information on our behalf and are expected to use it only for authorized purposes.
Legal and Regulatory Authorities
We may disclose information where required by law, legal process, court order, governmental authority, or where reasonably necessary to protect our legal rights, users, property, or safety.
We do not sell your personal information to third parties.
8. Third-Party Services and Websites
Our Website may contain links, integrations, widgets, booking services, payment services, or other functionality provided by third parties.
These third parties may collect or process information independently under their own privacy policies.
Hostin24 is not responsible for the privacy practices, security, or content of third-party websites or services.
We encourage you to review the privacy policy of any third-party service before providing personal information.
9. International Data Transfers
Some of our service providers may process information on servers located outside India or outside your country of residence.
Where personal information is transferred internationally, we will take reasonable steps to ensure that such transfers are carried out in accordance with applicable data-protection laws and appropriate safeguards.
10. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
- Completing and managing reservations
- Providing customer support
- Maintaining business and financial records
- Resolving disputes
- Preventing fraud
- Complying with legal, tax, accounting, and regulatory obligations
- Enforcing our agreements
When personal information is no longer required, we may securely delete, anonymize, or otherwise dispose of it in accordance with applicable laws.
11. Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, loss, misuse, or destruction.
Depending on the circumstances, these measures may include:
- Secure website connections
- Access controls
- Authentication and authorization measures
- Secure payment processing through third-party payment providers
- Website security monitoring
- Regular software and security updates
- Restricted access to personal information
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
Therefore, while we take reasonable precautions to protect your information, we cannot guarantee absolute security.
12. Your Rights
Depending on applicable law, you may have rights relating to your personal information, which may include the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of personal information where legally permitted
- Request restriction of certain processing
- Withdraw consent where processing is based on consent
- Object to certain forms of processing
- Opt out of certain marketing communications
- Request information about how your personal information is processed
- Lodge a complaint with an appropriate data-protection authority
To exercise an applicable privacy right, contact us using the details provided in the Contact Us section.
We may need to verify your identity before processing certain requests.
13. Marketing Communications
Where permitted by applicable law, we may send you promotional communications about:
- Accommodation offers
- Discounts
- Special packages
- New properties
- Services
- Promotions
- Other relevant Hostin24 updates
You may unsubscribe from marketing communications at any time by using the unsubscribe option included in the communication or by contacting us.
Please note that you may still receive essential service-related communications, such as booking confirmations, payment notifications, cancellation notices, or important account/service messages.
14. Children’s Privacy
Our Website is not intended for children who are below the minimum age permitted to independently use online services under applicable law.
We do not knowingly collect personal information from children for purposes unrelated to providing services.
If you believe that a child has provided personal information to us improperly, please contact us so that we can take appropriate action.
15. Fraud Prevention and Security
We may process personal information to identify, investigate, and prevent:
- Fraudulent bookings
- Payment fraud
- Unauthorized access
- Abuse of our Website
- Suspicious transactions
- Other illegal or unauthorized activity
We may share relevant information with payment processors, security providers, law-enforcement authorities, or other relevant parties where reasonably necessary and legally permitted.
16. Accuracy of Information
You are responsible for ensuring that the personal information you provide to Hostin24 is accurate, complete, and up to date.
If your information changes, please contact us or update your information through the relevant account or booking functionality, where available.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect:
- Changes in our services
- Changes to our Website
- Changes in technology
- Changes in applicable laws or regulations
- Changes to our data-processing practices
When we make changes, we will update the “Last Updated” date at the top of this page.
We encourage you to periodically review this Privacy Policy.
18. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us:
Hostin24
Website: https://hostin24.com/
Email: sevnihostin@gmail.com
Phone: 9961240528
Address: Building No.44/T3, Abels Nest, Angamaly South, Ernakulam, Kerala, 683573
Privacy Requests
For requests relating specifically to your personal information, please use the subject line:
“Privacy Request – Hostin24”
We will review and respond to valid requests within the period required by applicable law.
19. Applicable Law
This Privacy Policy shall be interpreted and governed in accordance with the laws applicable to the operation of Hostin24 and the services provided through the Website.
Where applicable, disputes concerning privacy and personal-data processing shall be subject to the jurisdiction of the courts and authorities having lawful jurisdiction over the business.
By using Hostin24.com, you acknowledge that you have read and understood this Privacy Policy.