Terms & Conditions
Last Updated: 24/08/2026
Welcome to Hostin24.com (“Website”, “Hostin24”, “we”, “us”, or “our”).
These Terms & Conditions govern your use of the Hostin24 website and the booking and accommodation services made available through the Website.
By accessing the Website, making a booking, submitting an enquiry, or using any service provided through Hostin24, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these Terms, please do not use the Website or make a reservation.
1. About Hostin24
Hostin24 provides an online platform through which guests can discover, enquire about, and/or book accommodation properties and related services.
Legal Business Name: Hostin24
Website: https://hostin24.com/
Registered Address: Building No.44/T3, Abels Nest, Angamaly South, Ernakulam, Kerala, 683573
Email: sevnihostin@gmail.com
Phone: +91 90742 27447
Hostin24 may manage multiple accommodation properties located at different locations. Availability, pricing, facilities, house rules, and cancellation conditions may vary between properties.
2. Definitions
For the purpose of these Terms:
“Guest”, “you”, or “your” means any person accessing the Website or making or using a reservation.
“Hostin24”, “we”, “us”, or “our” means the business operating Hostin24.com.
“Property” means any hotel, villa, apartment, homestay, resort, room, or other accommodation listed on the Website.
“Booking” or “Reservation” means a confirmed accommodation reservation made through the Website or through an authorized booking channel.
“Booking Provider” means Hostin24, the relevant property operator, or an authorized third-party booking platform, as applicable.
3. Eligibility
You must be legally capable of entering into a binding agreement under the laws applicable to you in order to make a reservation through Hostin24.
When making a booking, you confirm that:
The information you provide is accurate and complete.
You are authorized to make the reservation.
You will comply with these Terms & Conditions.
You will comply with the rules and policies applicable to the selected property.
You will use the accommodation only for lawful purposes.
4. Website Use
You agree to use the Website only for legitimate purposes.
You must not:
Use the Website for fraudulent activities.
Make false or misleading bookings.
Attempt to gain unauthorized access to the Website or its systems.
Introduce malicious software, viruses, or harmful code.
Interfere with the operation or security of the Website.
Use automated systems to collect information without authorization.
Use another person’s personal or payment information without permission.
Make bookings for unlawful or prohibited purposes.
We reserve the right to suspend or cancel accounts or bookings where we reasonably believe that the Website is being misused.
5. Property Information
We make reasonable efforts to ensure that property information displayed on the Website is accurate and up to date.
Information may include:
Property descriptions
Photographs
Room/accommodation details
Amenities
Location information
Availability
Prices
Guest capacity
House rules
Check-in/check-out information
However, facilities, photographs, room layouts, furnishings, amenities, and other property details may change from time to time.
Minor differences between photographs and the actual accommodation do not necessarily constitute a defect or breach of these Terms.
6. Availability
All bookings are subject to availability.
Displaying a property or room on the Website does not guarantee that it will remain available until a booking is completed and confirmed.
Availability may change because of:
Direct bookings
Third-party booking platforms
Property management changes
Maintenance
Technical errors
Booking cancellations
Other operational circumstances
7. Booking Process
To make a booking, you may be required to provide:
Full name
Email address
Phone number
Check-in date
Check-out date
Number of guests
Payment information
Special requests
Other information required to complete the reservation
You are responsible for ensuring that all information entered during the booking process is accurate.
A booking is confirmed only after successful completion of the applicable booking process and, where required, successful payment.
8. Booking Confirmation
After a successful booking, a confirmation may be sent to the email address or contact information provided by you.
The confirmation may include:
Booking reference number
Property name
Accommodation details
Check-in and check-out dates
Number of guests
Total booking amount
Payment status
Cancellation conditions
Other relevant booking information
Please review your confirmation immediately and contact us if any information appears incorrect.
9. Prices and Taxes
Prices displayed on Hostin24 may vary depending on:
Property
Room/accommodation type
Dates
Number of guests
Season
Availability
Promotional offers
Length of stay
Additional services
Applicable taxes, fees, service charges, and other mandatory charges will be displayed during the booking process where applicable.
We reserve the right to correct obvious pricing or listing errors.
If an obvious pricing error has resulted in a booking being made at an incorrect price, we may contact you to provide the option to confirm the booking at the correct price or cancel the booking and provide an applicable refund.
10. Payment
Payment may be required at the time of booking or according to the payment terms displayed during checkout.
Hostin24 may use third-party payment processors such as Stripe to process online payments.
We do not generally store complete payment card details on our own servers.
Your use of a third-party payment service may also be subject to that provider’s terms and policies.
A booking may not be considered confirmed until the required payment has been successfully processed.
11. Deposits and Partial Payments
Some properties or booking rates may require:
Full payment at the time of booking;
A percentage deposit; or
Another payment arrangement.
The amount payable and payment schedule will be displayed during the booking process where applicable.
Any outstanding balance must be paid according to the payment terms communicated for the booking.
Failure to pay an outstanding amount may result in cancellation of the reservation.
12. Cancellation and Refunds
Cancellation and refund conditions are governed by the Cancellation & Refund Policy applicable to the booking.
Different properties and rates may have different cancellation conditions.
A booking may be:
Fully refundable;
Partially refundable;
Non-refundable; or
Subject to property-specific cancellation conditions.
The applicable cancellation policy presented during the booking process forms part of the booking agreement.
Please review the cancellation conditions carefully before completing payment.
13. Booking Modification
Requests to change a reservation may include:
Changing check-in/check-out dates;
Changing the number of guests;
Changing accommodation;
Adding or removing services.
Changes are subject to availability and may result in:
Additional charges;
Rate differences;
Changes to cancellation conditions;
Administrative charges, where applicable.
A booking modification is not effective until confirmed by Hostin24 or the relevant property.
14. Check-In and Check-Out
Standard check-in and check-out times may vary by property.
The applicable times will be displayed during the booking process or communicated in the booking confirmation.
Guests must comply with the property’s check-in and check-out procedures.
Early check-in and late check-out are subject to availability and may incur additional charges.
15. Identification and Verification
Guests may be required to provide valid identification during check-in or before arrival, in accordance with applicable laws and the requirements of the relevant property.
The property may request identification documents such as a government-issued ID or passport.
The information provided must be accurate and belong to the person presenting it.
Failure to provide required identification may result in the property refusing check-in where permitted by applicable law.
16. Guest Responsibilities
Guests are responsible for:
Providing accurate booking information.
Following the property’s house rules.
Respecting other guests, staff, and nearby residents.
Keeping the accommodation and its contents in reasonable condition.
Complying with applicable laws.
Reporting damage or problems promptly.
Ensuring that the number of occupants does not exceed the permitted capacity.
Paying applicable additional charges.
Returning keys, access cards, or other property items as required.
17. Property Rules
Each property may have its own rules regarding:
Smoking
Pets
Parties and events
Visitors
Noise
Occupancy
Parking
Cooking
Use of facilities
Check-in/check-out
Security deposits
Identification requirements
Property-specific rules may be displayed on the property listing or communicated before or during the stay.
Guests agree to comply with all applicable property rules.
18. Damage to Property
Guests may be responsible for damage, loss, or destruction caused to the accommodation, furniture, equipment, fixtures, keys, access cards, or other property during their stay, except where such damage results from normal wear and tear or circumstances outside the guest’s reasonable control.
Where permitted by law, Hostin24 or the relevant property may recover reasonable costs associated with such damage.
Guests may be required to provide a security deposit where specified in the booking conditions.
19. Occupancy Limits
Guests must not exceed the maximum occupancy stated for the selected accommodation.
Additional guests may be permitted only with prior approval and may incur additional charges.
Unauthorized additional occupants may result in cancellation of the reservation or additional charges, subject to applicable law and property policy.
20. No-Show and Early Departure
If a guest does not arrive for a confirmed reservation without cancelling it, the booking may be treated as a no-show.
Unless otherwise stated in the applicable booking conditions, no refund may be provided for a no-show.
If a guest leaves the property before the scheduled check-out date, the unused portion of the reservation will generally not be refundable unless the applicable cancellation policy provides otherwise.
21. Cancellation by Hostin24 or Property
In exceptional circumstances, Hostin24 or the relevant property may need to cancel or modify a reservation.
This may occur because of:
Property unavailability;
Safety concerns;
Maintenance or operational issues;
Technical or booking-system errors;
Government restrictions;
Natural disasters;
Other circumstances beyond reasonable control.
Where appropriate, we may offer:
Alternative accommodation;
Alternative dates; or
A refund of amounts paid for the affected booking.
The available remedy will depend on the circumstances and applicable law.
22. Force Majeure
Hostin24 shall not be liable for failure or delay in providing services caused by circumstances beyond our reasonable control.
Such circumstances may include:
Natural disasters;
Floods;
Earthquakes;
Fire;
Severe weather;
Epidemics or pandemics;
War;
Terrorism;
Civil unrest;
Government restrictions;
Strikes;
Transportation disruption;
Power or internet failures;
Other extraordinary events.
Where such circumstances affect a reservation, we will make reasonable efforts to assist the guest in accordance with the applicable booking conditions and applicable law.
23. Third-Party Booking Platforms
Some properties listed on Hostin24 may also be available through third-party platforms such as Airbnb, Booking.com, or other accommodation platforms.
Bookings made directly through Hostin24 are governed by these Terms & Conditions and the applicable booking conditions displayed on Hostin24.
Bookings made through third-party platforms may additionally be governed by the terms, cancellation policies, payment policies, and privacy policies of those platforms.
If you make a booking through a third-party platform, you should review that platform’s terms before completing your reservation.
24. External Links
The Website may contain links to third-party websites, services, or platforms.
These links are provided for convenience.
Hostin24 does not control and is not responsible for the content, availability, security, or policies of third-party websites.
Your use of third-party services is subject to the terms and policies of those third parties.
25. Intellectual Property
Unless otherwise stated, the content of Hostin24.com, including:
Text
Logos
Branding
Graphics
Images
Website design
Layout
Software
Other website materials
is owned by or licensed to Hostin24 and is protected by applicable intellectual-property laws.
You may not reproduce, copy, modify, distribute, publish, sell, or commercially exploit Website content without prior written permission, except where permitted by law.
26. User-Submitted Content
If you submit reviews, comments, photographs, feedback, or other content to Hostin24, you confirm that:
You have the right to submit the content;
The content is accurate to the best of your knowledge;
The content does not violate applicable laws or third-party rights;
The content does not contain malicious code or harmful material.
You grant Hostin24 a non-exclusive, worldwide, royalty-free right to use, reproduce, display, and publish such content for legitimate business and promotional purposes, subject to applicable law.
We reserve the right to remove content that we reasonably believe violates these Terms or applicable law.
27. Reviews and Feedback
Guests may be invited to submit reviews or feedback about their stay.
Reviews should be genuine and based on the guest’s actual experience.
You must not submit:
Fake reviews;
Misleading information;
Abusive or threatening content;
Content that violates another person’s privacy;
Defamatory or unlawful content.
Hostin24 reserves the right to moderate or remove reviews that violate these requirements.
28. Privacy
Our collection and use of personal information is governed by our Privacy Policy.
By using the Website and making a reservation, you acknowledge that your personal information may be processed as described in our Privacy Policy.
29. Website Availability
We aim to keep Hostin24.com available and functional, but we do not guarantee that the Website will always be:
Available;
Error-free;
Secure;
Uninterrupted; or
Free from technical defects.
The Website may occasionally be unavailable due to maintenance, technical problems, security incidents, third-party failures, or circumstances beyond our reasonable control.
30. Limitation of Liability
To the maximum extent permitted by applicable law, Hostin24 will not be liable for indirect, incidental, special, consequential, or punitive losses arising from your use of the Website or accommodation services.
This may include, where legally permitted:
Loss of profits;
Loss of business;
Loss of data;
Loss of opportunity;
Travel disruption;
Indirect expenses.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.
31. Accommodation-Related Issues
The accommodation experience is provided by the relevant property/operator.
If you experience an issue during your stay, you should first notify the property staff or Hostin24 as soon as reasonably possible so that we have an opportunity to investigate and, where possible, resolve the issue.
We encourage guests to report urgent maintenance, safety, or service issues immediately.
32. Indemnification
To the extent permitted by law, you agree to indemnify and hold harmless Hostin24, its owners, employees, representatives, and service providers from claims, losses, damages, liabilities, costs, and expenses arising from:
Your violation of these Terms;
Your misuse of the Website;
Your violation of applicable law;
Damage caused by you to a property;
Your violation of the rights of another person.
33. Account Security
If the Website provides account registration functionality, you are responsible for maintaining the confidentiality of your login credentials.
You must notify us promptly if you believe that your account has been accessed without authorization.
You are responsible for activities conducted through your account unless the unauthorized activity resulted from circumstances outside your reasonable control.
34. Fraudulent Bookings
Hostin24 reserves the right to cancel or investigate bookings that appear to involve:
Fraud;
Unauthorized payment methods;
False information;
Suspicious activity;
Abuse of promotional offers;
Multiple fraudulent reservations;
Attempts to circumvent booking restrictions.
Where legally permitted, we may share information regarding suspected fraud with relevant payment processors, security providers, or authorities.
35. Promotions and Discounts
Promotional offers, discounts, coupons, and special rates may be subject to additional terms.
Unless otherwise stated:
Offers are subject to availability.
Offers may have limited validity.
Offers may not be combined.
Certain offers may be non-refundable.
Hostin24 reserves the right to withdraw or modify an offer where permitted by law.
The terms displayed for a specific promotion will apply to that promotion.
36. Communication
By making a booking, you agree that Hostin24 may contact you regarding:
Booking confirmations;
Payment status;
Cancellation or modification;
Check-in information;
Property information;
Customer support;
Important service updates.
Marketing communications will be handled in accordance with applicable law and our Privacy Policy.
37. Changes to These Terms
Hostin24 may update these Terms & Conditions from time to time.
Changes may be made to reflect:
Changes in our services;
Changes to the Website;
Changes in booking procedures;
Changes in payment methods;
Changes in applicable laws or regulations.
The updated version will be published on this page with a revised “Last Updated” date.
The Terms applicable to a particular booking will generally be those accepted by the guest when the booking was made, subject to applicable law.
38. Severability
If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision shall be interpreted or modified to the extent necessary to make it enforceable, where legally permitted.
The remaining provisions shall continue to apply.
39. Entire Agreement
These Terms, together with the applicable booking conditions, Cancellation & Refund Policy, Privacy Policy, and any other policies expressly incorporated into the booking process, constitute the agreement between you and Hostin24 regarding your use of the Website and applicable booking services.
40. Governing Law and Jurisdiction
These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.
Subject to applicable law, disputes arising from the use of the Website or services provided by Hostin24 shall be subject to the jurisdiction of the competent courts having jurisdiction over [City, State, India].
41. Contact Us
If you have questions regarding these Terms & Conditions, your reservation, or our services, please contact us:
Hostin24
Website: https://hostin24.com/
Email: sevnihostin@gmail.com
Phone: +91 90742 27447
Address: Building No.44/T3, Abels Nest, Angamaly South, Ernakulam, Kerala, 683573
Subject: Terms & Conditions Enquiry – Hostin24
By using Hostin24.com or completing a booking, you confirm that you have read, understood, and agreed to these Terms & Conditions.